Reference

Your Rights and Our Conditions at sl99k

These terms set out how sl99k operates your account, handles your data, and manages your use of the platform across supported regions in Indonesia, including access via DANA, OVO, and GoPay.

Account Terms ApplyIndonesia Eligible RegionsDANA, OVO, GoPay ContextData Handled ResponsiblySubject to Local Law
sl99k Your Rights and Our Conditions at sl99k
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If a clause is unclear, your account has been restricted for a policy reason, or you need to raise a data-related concern, our support team handles legal and compliance questions directly. Reach us through any of the channels below — we respond to policy queries with specific reference to your account, not generic scripts.

Live Chat Support Open the chat widget from your account dashboard. Raise the specific clause or policy section you need clarified and we respond directly to your account query.
Email for Policy Queries Send a written request to our support email for formal policy concerns, data access requests, or account closure questions. We acknowledge within one business day.
Account Help Centre The Help Centre inside your account lists policy documents, wallet conditions for DANA, OVO, and GoPay, and account rights in one place for quick reference.
HOW WE HANDLE DATA

Account Security and Data Practices

We apply strict data handling procedures across every account. Your wallet details — whether linked to DANA, OVO, or GoPay — are encrypted during transmission and never shared with third parties outside of our payment processing and fraud-prevention partners. Here is how we approach the four main areas of account trust.

Data Retention

Account data is kept for as long as your account is active and for a period after closure as required by applicable compliance obligations. You can request a summary of what we hold.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, use the lock-account option from your profile or contact live chat immediately.

Requesting Changes

To update personal details, correct stored information, or request deletion where permitted by law, submit a formal request via email or live chat with your account ID attached.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and policy conditions. If your question is not covered here, contact our support team directly with your account details.

Yes. Access to our platform depends on local law and is only available in eligible regions where online gaming is permitted. Check your local regulations before opening an account.

We collect your name, contact details, and wallet identifiers such as your DANA, OVO, or GoPay account reference. This data is used for identity verification and transaction processing only.

Yes. Send a data access request via email or live chat with your account ID. We will confirm what is held and provide a summary within the timeframe required by applicable law.

Submit a deletion request through email support after closing your account. Some data may be retained for compliance purposes even after deletion is processed, as required by law.

We update terms without prior individual notice. Continuing to use your account after an update is treated as acceptance. Review the legal page periodically to stay current on any changes.

Wallet references are encrypted in transit and stored only as required for transaction records and fraud prevention. We do not share payment details with parties outside our compliance and processing partners.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.